How My Customer Service Background And Experience Has Prepared Me For This Job
- Topics
- Customer Service
Client Service Interview
To assistance you set for your side by side chore interview, here are 25 interview questions focused on your customer service skills.
Customer Service was written past and updated on Baronial 17th, 2018. Learn more here.
Question 15 of 25
Tell me about your customer service experience.
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How to Answer
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Answer Case
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Admin Example
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Manager Example
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Marketing Case
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Retail Example
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Sales Example
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Community Answers
The interviewer would like a cursory overview of your customer service experience. Avoid beginning at the VERY the kickoff of your unabridged career. Your resume should touch on just the last 10 years of your career, at most. Begin your reply with the oldest listed customer service chore on your resume. Move up in time from there.
"I started my career in client service as a cashier at the local grocery shop. Eventually, I gained the promotion to banana director. After four years, that detail store closed downwards, and I plant a new role with Company ABC. I take been there, as the deli managing director, e'er since. My part includes confront to face customer service, customer complaint follow-ups, as well as attendance at some events such every bit food drives and other charitable efforts."
"I have been an administrative banana for the past vi years, ever since completing my business administration document. My first role was with Company ABC. They hired me equally their receptionist after completing my 120 practicum hours with them. I was happy they were so impressed with my customer service skills right off the bat. When I relocated, I spent some time equally a temp receptionist, working in a diversity of corporate offices in downtown Denver. For the by three years, I have been with my current company, as an executive assistant. My day-to-day including working with vendors and customers, ensuring smoothen events execution, travel plans, and overall scheduling for the executive whom I support."
"Customer service has been the core of my career all along. Starting with my before positions, you lot will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. One time that company merged with a competitor, I stayed on and gained promotion to assistant manager. I stayed there for another 5 years. Currently, I manage a team of ten sales associates and train them in delivering first-class customer service. As the manager, I have care of any client service disputes and escalated needs."
"In marketing, customer service is the well-nigh important part of successful entrada delivery. If I have a connection with my customers, I volition better understand their needs and the voice of their business, therefore, offering a greater product. Customer service has been at the heart of every marketing role I accept held in the past eight years. Non listed on my resume is the serving task I had at Academy. Also, a very highly customer-service driven role."
"I have worked in manner retail for the by 4 years. First, at department store ABC where I worked at the client service desk. I helped people with their inquiries, and returns. After staying in that role for one year, I moved to my current role as a customer service manager for Visitor ABC. I follow up on customer complaints and spend some time on the floor in direct sales too."
"Sales and client service go mitt-in-manus. I have been in a sales-based office for the past eight years. As an Within Sales Rep for Visitor ABC, I called on existing accounts which had not ordered for over xc days. This lack of order was because they were unhappy about their terminal feel. It was entirely my chore to turn them around by displaying impeccable customer care. I take that training and feel with me to piece of work every solar day at Company XYZ past showing added care in all of my customer interactions."
Anonymous Answer
"I've been in the customer service manufacture for more than eighteen years mostly as a customer service specialist where I handle customer inquiries, assisting with concerns and resolving issues either by phone, electronic mail, or chat. My contempo experience as a catering business owner includes contiguous customer service, likewise as attendance at some events such as food drives and other charitable efforts. I'm excited to bring my skills and knowledge in customer service to your visitor."
Stephanie's Response
Excellent response! This conspicuously highlights your customer service experience beyond multiple settings.
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Anonymous Reply
"I take over six years of experience in client service. During my various jobs, I would be directly interacting with the customers."
Cindy'south Response
Practiced commencement! This is a great opportunity to draw on your half-dozen years of experience and sell your experience. How have you interacted? What problems have you solved?
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How to Answer: Tell me about your customer service experience.
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15.
Tell me about your client service experience.
How to Respond
The interviewer would like a brief overview of your customer service experience. Avert beginning at the VERY the beginning of your entire career. Your resume should touch on just the concluding ten years of your career, at almost. Begin your reply with the oldest listed customer service job on your resume. Motility up in fourth dimension from there.
Rachelle's Reply
"I started my career in customer service as a cashier at the local grocery store. Eventually, I gained the promotion to assistant manager. Subsequently four years, that detail shop airtight down, and I found a new office with Company ABC. I have been there, as the cafeteria manager, ever since. My office includes face to face up client service, client complaint follow-ups, besides as attendance at some events such as food drives and other charitable efforts."
Rachelle'south Answer for an Admin Interview
"I have been an authoritative assistant for the past six years, always since completing my business assistants certificate. My first office was with Visitor ABC. They hired me as their receptionist afterwards completing my 120 practicum hours with them. I was happy they were so impressed with my client service skills correct off the bat. When I relocated, I spent some time equally a temp receptionist, working in a diversity of corporate offices in downtown Denver. For the past three years, I have been with my current company, equally an executive assistant. My 24-hour interval-to-solar day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support."
Rachelle'southward Answer for a Managing director Interview
"Customer service has been the cadre of my career all along. Starting with my earlier positions, you volition see on my resume that I worked as a deputed sales associate for Company ABC for two years. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. In one case that company merged with a competitor, I stayed on and gained promotion to assistant manager. I stayed there for another five years. Currently, I manage a team of x sales associates and train them in delivering excellent customer service. As the director, I take intendance of whatever client service disputes and escalated needs."
Rachelle's Respond for a Marketing Interview
"In marketing, customer service is the most important role of successful campaign delivery. If I have a connection with my customers, I will better understand their needs and the voice of their business organisation, therefore, offer a greater production. Customer service has been at the heart of every marketing role I accept held in the past eight years. Not listed on my resume is the serving task I had at University. Also, a very highly customer-service driven role."
Rachelle's Reply for a Retail Interview
"I have worked in fashion retail for the past iv years. First, at department store ABC where I worked at the customer service desk. I helped people with their inquiries, and returns. Later staying in that role for one year, I moved to my current role equally a customer service manager for Company ABC. I follow upward on client complaints and spend some time on the floor in directly sales too."
Rachelle's Answer for a Sales Interview
"Sales and customer service go paw-in-hand. I accept been in a sales-based role for the past eight years. As an Inside Sales Rep for Visitor ABC, I called on existing accounts which had not ordered for over 90 days. This lack of order was because they were unhappy most their terminal experience. It was entirely my chore to turn them around by displaying impeccable customer care. I take that grooming and experience with me to work every twenty-four hour period at Company XYZ past showing added care in all of my customer interactions."
3 Community Answers
Anonymous interview answers with our interview experts feedback
Anonymous Answer
"I've been in the customer service manufacture for more than than 18 years mostly equally a customer service specialist where I handle customer inquiries, profitable with concerns and resolving issues either past phone, e-mail, or conversation. My recent experience as a catering business concern owner includes face-to-confront client service, equally well as attendance at some events such as food drives and other charitable efforts. I'm excited to bring my skills and knowledge in client service to your company."
Stephanie's Response
First-class response! This conspicuously highlights your client service experience across multiple settings.
Was this response helpful? or
Thank you, your vote helps us display the all-time answers!
Anonymous Answer
"I accept over half dozen years of experience in customer service. During my diverse jobs, I would be directly interacting with the customers."
Cindy's Response
Good start! This is a great opportunity to draw on your six years of experience and sell your experience. How have yous interacted? What bug have you solved?
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Thank you, your vote helps the states brandish the best answers!
Bearding Answer
"I started my client service career as a server. I have worked in international reservations for a major airline, unemployment claims, client service for ii states - Texas and New York, and corporate international travel for two large travel management companies. I have an excellent client service attitude!"
Amanda's Response
Y'all've done a expert job outlining your years of customer service and in what sectors. You can flesh out your response by sharing how you served customers - in person, online, via telephone, etc. If you lot're enlightened of the general numbers, it may also exist helpful to share approximately how many customers you were able to aid each week or day in your diverse positions, calculation greater context to your level of experience.
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Thank you, your vote helps us display the all-time answers!
Rachelle Enns wrote: "I started my career in customer service as a cashier at the local grocery store. Eventually, I gained the promotion to assistant managing director. After four years, that particular store closed down, and I found a new role with Company ABC. I take been in that location, equally the deli managing director, ever since. My role includes face up to face up client service, customer complaint follow-ups, equally well every bit attendance at some events such every bit food drives and other charitable efforts." Rachelle Enns wrote: "I have been an administrative assistant for the past half dozen years, e'er since completing my business administration document. My first office was with Company ABC. They hired me every bit their receptionist later completing my 120 practicum hours with them. I was happy they were so impressed with my customer service skills correct off the bat. When I relocated, I spent some fourth dimension as a temp receptionist, working in a multifariousness of corporate offices in downtown Denver. For the past three years, I have been with my current visitor, as an executive assistant. My twenty-four hours-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support." Rachelle Enns wrote: "Customer service has been the cadre of my career all along. Starting with my earlier positions, you will see on my resume that I worked as a deputed sales acquaintance for Visitor ABC for two years. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. In one case that visitor merged with a competitor, I stayed on and gained promotion to banana manager. I stayed in that location for another five years. Currently, I manage a squad of ten sales associates and train them in delivering excellent customer service. As the director, I accept care of any client service disputes and escalated needs." Rachelle Enns wrote: "In marketing, customer service is the about important part of successful entrada delivery. If I have a connexion with my customers, I volition better understand their needs and the voice of their business, therefore, offering a greater product. Customer service has been at the heart of every marketing part I have held in the past eight years. Not listed on my resume is the serving task I had at University. Also, a very highly customer-service driven office." Rachelle Enns wrote: "I have worked in fashion retail for the by 4 years. First, at department store ABC where I worked at the client service desk. I helped people with their inquiries, and returns. After staying in that part for one year, I moved to my electric current role as a client service manager for Company ABC. I follow up on customer complaints and spend some fourth dimension on the floor in directly sales also." Rachelle Enns wrote: "Sales and customer service go hand-in-manus. I have been in a sales-based office for the by eight years. Equally an Inside Sales Rep for Visitor ABC, I chosen on existing accounts which had non ordered for over 90 days. This lack of order was because they were unhappy about their last experience. Information technology was entirely my task to plough them around by displaying impeccable customer care. I take that training and feel with me to work every twenty-four hours at Visitor XYZ by showing added care in all of my customer interactions."
How My Customer Service Background And Experience Has Prepared Me For This Job,
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